Refund policy

Last Updated: 2 October 2026

At The Every Store, we want you to love what you buy. If for any reason you're not happy, our return process is simple and hassle free.

Order Cancellations
You can cancel your order within 24 hours of placing it by emailing info@theeverystore.com with your order number. After 24 hours we can't guarantee a cancellation, as your order may already be in processing. Once dispatched, an order can no longer be cancelled, but you can return it after delivery under this policy.

30 Day Easy Returns
You have 30 days from the day you receive your order to return it. To qualify, items must be:

  • Unused
  • In their original condition
  • Returned with all original packaging, tags and accessories

Our support team will guide you through every step. Restocking Fee: £0. We never charge restocking fees.

Return Policy Overview

  • Return Window: 30 days from the day you receive your order
  • Condition: unused and in original condition, with all packaging, tags and accessories
  • Easy Returns: our support team will guide you through the process
  • Restocking Fee: none

Return Costs

  • Defective or Incorrect Products: no cost to you if the item is incorrect, damaged in transit, or defective in any way.
  • Change of Mind: if you ordered the wrong item, it doesn't fit, or you no longer want it, you cover the return shipping cost. Original shipping costs are non refundable.

How To Return An Item

  1. Contact Us: email info@theeverystore.com with your order number and reason for the return.
  2. Pack Your Item: repack it securely in its original packaging, with all accessories, tags and documents.
  3. Send It Back: ship it using the instructions in your return authorisation email, with the carrier or method recommended there.

Refund Process

  • Inspection: once your return arrives, we inspect it to make sure it meets our return criteria.
  • Refund Timing: once approved, your refund is initiated to your original payment method within 7 business days, depending on your bank or payment provider.

Exchanges
We're happy to exchange items for a different size, colour or product. Email info@theeverystore.com and we'll arrange it quickly.

Order Not Delivered
If your order hasn't arrived within the expected delivery window, email info@theeverystore.com with your order number and we'll investigate with the carrier. If the parcel is confirmed lost, we'll send a replacement or issue a full refund to your original payment method at no extra cost to you.

Non Returnable Items
For hygiene and safety reasons, some items can't be returned. These are clearly marked as non returnable on their product pages.

Changes To This Policy
We may update this Refund Policy at any time. Changes will appear on this page with a new Last Updated date, so please check back from time to time. Continuing to use our website after changes are posted means you accept the updated policy.

Questions?
Visit our FAQ page or contact our customer service team.

Contact Information
Store Address: 126 High Street, Borehamwood, Hertfordshire, WD6 3HA, United Kingdom
Store Email: info@theeverystore.com
Store Phone: +44 7758 758404
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.